Ntiza aims to ensure fair and transparent transactions for all users. This Refund Policy explains when refunds may apply.
1. General Policy
Ntiza.com facilitates transactions between Renters and Vendors. Refunds depend on:
- Vendor cancellation terms
- Timing of cancellation
- Equipment availability and condition
Ntiza.com does not automatically guarantee refunds.
2. Renter Cancellations
- Cancellation terms are defined by the Vendor and displayed before booking
- Late cancellations may result in partial or no refund
- Service or platform fees may be non-refundable
3. Vendor Cancellations
If a Vendor cancels:
- The Renter may be eligible for a full refund
- Ntiza.com may assist in finding alternative equipment where possible
4. Equipment Issues
Refunds may be considered if:
- Equipment is not delivered as agreed
- Equipment is significantly different from the listing
- Equipment is unusable due to vendor fault
Issues must be reported immediately or within 24 hours of delivery.
5. Non-Refundable Situations
Refunds may not apply if:
- Equipment was used as agreed
- Damage was caused by renter misuse
- Cancellations occur outside permitted timeframes
- Force majeure events (weather, power outages, government restrictions)
6. Processing Refunds
- Approved refunds are processed to the original payment method
- Processing times may vary depending on payment provider
- Ntiza.com is not responsible for bank or mobile money delays
7. Dispute Resolution
In case of disputes:
- Renter and Vendor should attempt direct resolution
- Ntiza.com may provide mediation support
- Ntiza.com’s decision is final where applicable
8. Policy Updates
Ntiza.com reserves the right to update this Refund Policy at any time. Changes take effect once published on the website.